Many service providers are using their cell phones to do business these days. While convenient, the phone is not always the best tool to accomplish the tasks associated with completing and returning Form I-9 and identification documents.
When the employer selects “Electronic Return / Digital Download” as the document return method, we require you to upload the form pages as PDFs; either individual PDF files or a single, two-page PDF (preferred). If you simply take pictures of the form with your phone and return them, they will be rejected.
We have updated the “How to Set Up Electronic Return“ article to include the best way to create PDF files.